Shipping Policy

Distracted Driving Device Shipping Policy

Thank you for shopping with Distracted Driving Device. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Business days are Monday through Friday, excluding weekends and holidays.

During busy periods, product launches, supply delays, or high order volume, processing times may be longer.

Shipping Methods

We may ship orders through carriers such as:

USPS
UPS
FedEx
Other available shipping providers

The available shipping methods and costs may be shown at checkout.

Shipping Rates

Shipping rates may vary depending on:

Product quantity
Shipping destination
Package weight
Shipping method selected
Carrier rates
Promotional offers or free-shipping programs

Any applicable shipping charges will be shown during checkout before the order is completed.

Delivery Time

Estimated delivery times depend on the shipping method and destination.

Most domestic orders are estimated to arrive within 3–7 business days after shipment, but delivery times are not guaranteed.

Delivery delays may occur due to carrier issues, weather, holidays, incorrect addresses, supply delays, or circumstances beyond our control.

Shipping Confirmation and Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information, if available.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Distracted Driving Device is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us as soon as possible at:

info@distracteddrivingdevice.com

We will do our best to help, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please first check:

Around your property
With household members
With neighbors
Your mailbox, front door, side door, lobby, parcel locker, or mailroom
The shipping carrier

If the package still cannot be located, contact us and the shipping carrier as soon as possible.

Distracted Driving Device is not responsible for packages marked as delivered by the carrier, but we will try to assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your name
Order number
Photos of the damaged packaging
Photos or video of the damaged product
A brief description of the issue

If the product is confirmed to have arrived damaged, we may offer a replacement, repair, or refund at our discretion.

Defective Products

If your product does not work properly upon arrival, please contact us within 7 days of delivery at:

info@distracteddrivingdevice.com

We may request photos, video, or troubleshooting information to help determine the issue.

Domestic Shipping

At this time, we primarily ship within the United States.

If you are outside the United States and would like to purchase a Distracted Driving Device, please contact us before placing an order to confirm whether shipping is available.

International Shipping

International shipping may not be available for all orders.

If international shipping is approved, the customer is responsible for any customs fees, duties, import taxes, brokerage fees, or other charges required by the destination country.

Distracted Driving Device is not responsible for delays caused by customs, import processing, or international shipping carriers.

Fleet, Bulk, and Commercial Orders

Fleet orders, bulk orders, dealer orders, and commercial orders may require separate shipping arrangements.

For orders involving multiple devices, please contact us before ordering to confirm:

Product availability
Processing time
Shipping method
Bulk shipping cost
Delivery timeline
Special handling requirements

Contact:

info@distracteddrivingdevice.com
561-781-3183

Shipping Delays

We are not responsible for delays caused by:

Shipping carriers
Weather
Natural disasters
Holidays
Incorrect addresses
Customs processing
Supply chain delays
Payment issues
Events outside our control

We will make reasonable efforts to communicate known delays when possible.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us immediately.

Once an order has been processed or shipped, we may not be able to change or cancel it.

Returns

Shipping-related returns are governed by our Return & Refund Policy.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived defective or damaged.

Customers are generally responsible for return shipping costs unless otherwise approved by Distracted Driving Device.

Contact Us

For questions about shipping, tracking, damaged packages, delivery issues, or fleet orders, please contact:

Distracted Driving Device
Email: info@distracteddrivingdevice.com
Phone: 561-781-3183

Effective Date

Effective Date: April 1, 2023